Privacy Policy

Last updated: August 2026

Jenner Media Group Ltd. ("Jenner Media Group", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our booking and contact forms, and any lead forms we run on Facebook and Instagram.

By using our website, submitting a form, or booking a call with us, you agree to the practices described in this policy.

1. Information We Collect

Information you give us. When you fill out a form, book a call, or contact us, we may collect your name, email address, phone number, business or trade type, and anything you choose to tell us in a message.

Information collected automatically. When you visit our website, we and our tools may collect technical information such as your device type, browser, IP address, pages viewed, and how you found us, using cookies and similar tracking technologies (see Section 5).

2. How We Collect It

  • Through forms and booking calendars on our website
  • Through lead forms on Facebook and Instagram (Meta lead ads)
  • When you call, text, or email us
  • Automatically through website analytics and advertising pixels

3. How We Use Your Information

  • To respond to your enquiry and book and conduct calls with you
  • To provide, set up, and support the services you ask us about
  • To send you related updates, follow-ups, and marketing you have consented to
  • To measure and improve our website and advertising
  • To meet our legal and regulatory obligations

4. Text Messages and Phone Calls

When you provide your phone number, you agree that we may contact you by phone call and text message (SMS) about your enquiry, your booking, and our services.

Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, and reply HELP for help. Opting out of marketing texts will not stop essential messages relating to a booking you have made.

Consent to receive marketing messages is not a condition of any purchase.

5. Cookies and Tracking Technologies

We use cookies and pixels, including the Meta Pixel, to understand how visitors use our site, to measure the performance of our ads, and to show relevant ads on Facebook and Instagram. You can control cookies through your browser settings, and you can manage ad preferences in your Facebook and Instagram account settings.

6. How We Share Your Information

We do not sell your personal information. We share it only as needed with:

  • Service providers who help us run our business, including HighLevel (GoHighLevel), our CRM and automation platform that stores and processes contact and booking data on our behalf, and Meta Platforms (Facebook and Instagram) for lead forms and advertising.
  • Authorities or others where required by law, or to protect our rights, safety, or property.

7. Data Retention

We keep your personal information only as long as needed for the purposes described here, to provide our services, and to meet legal, tax, or accounting requirements. When it is no longer needed, we securely delete or anonymise it.

8. Your Rights and Choices

You may ask us to access, correct, update, or delete the personal information we hold about you, and you may unsubscribe from marketing at any time using the link in our emails or by replying STOP to texts. To make a request, contact us using the details below. We handle personal information in line with applicable Canadian privacy laws, including PIPEDA and British Columbia's Personal Information Protection Act (PIPA).

9. Data Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website and messages may link to third-party sites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

11. Children's Privacy

Our services are intended for business owners and adults. We do not knowingly collect personal information from anyone under the age of majority. If you believe a minor has provided us information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, and we will update the "Last updated" date above.

13. Contact Us

If you have questions about this policy or your information, contact us at:

Jenner Media Group Ltd.
1654 Tower Ridge Road, Castlegar, BC V1N 4W7
Email: [email protected]

JENNER MEDIA GROUP LTD.